Email routing that actually
understands what the email says.

“Monitor our info@ inbox 24/7. When a new email arrives, read it, determine if it's a sales inquiry, support request, billing question, or spam. Route sales to the sales sheet, support to the support team via Slack, billing to accounts, and archive spam.”

“When an email comes in with an attachment, read the attachment content — PDF, Word doc, spreadsheet, or image. Summarise what it contains and route it based on the content, not just the email subject line.”

“If a client emails asking about their project status, check the project tracker in Google Sheets and reply with a current update. Only escalate to the project manager if the client is unhappy or the project is overdue.”

“When we receive a quote request via email, extract the client name, what they need, their timeline, and budget if mentioned. Add it to the CRM sheet, draft a professional acknowledgment, and notify the sales team on Telegram.”

“Every morning at 7am, scan the inbox for anything that arrived overnight. Prioritise by urgency — flag anything that needs immediate attention, batch the routine items into a morning digest, and send me the summary on WhatsApp.”

“When the same person emails us 3 or more times about the same issue without resolution, flag it as an escalation. Draft a personalised apology response, assign it to a senior team member, and log it in the escalation tracker.”