All Industries
Retail & E-Commerce

Instant answers for
every customer query.

Product questions, order tracking, returns, and loyalty programs — your AI agent handles it all across every channel your customers use.

0.5s
Response time
85%
Self-service rate
24/7
Support coverage
30+
Languages
Real Commands, Real Results

What your AI agent
can do for you.

A customer is asking about their order status. Check the orders sheet, find their tracking number, and send them an update via WhatsApp with the estimated delivery date.

Order status delivered in 15 seconds. No team member needed.via WhatsApp

When a return request comes in, collect the order number, reason, and photos. Log it in the returns sheet and send the customer a prepaid return label via email.

Return processed and label sent in under 2 minutes.via Voice

Every day at 10am, check which loyalty members hit a new tier this week. Send personalised congratulations messages via WhatsApp with their new benefits.

Loyalty tier upgrades celebrated automatically. Engagement up 22%.via Scheduled

A customer wants product recommendations for a gift under $150. Check our catalogue in Google Sheets and suggest 3 options based on the recipient's interests.

Personalised recommendations sent. Customer purchased within an hour.via Telegram

Pull all negative reviews from this week's feedback sheet. Categorise the issues, draft individual response emails, and create a summary for the product team.

Negative feedback triaged and responses drafted in 5 minutes.via Slack

Check inventory levels for all products flagged as 'low stock' and draft reorder emails to the relevant suppliers with our standard order quantities.

Reorder emails drafted for 8 low-stock items. Sent to suppliers.via Telegram

Why Retail & E-Commerce businesses choose Stronk AI

  • Instant order tracking and status updates for every customer
  • Returns processed and labels sent automatically
  • Product recommendations personalised to each inquiry
  • Loyalty program communication runs on autopilot
  • Negative feedback triaged and addressed within minutes
  • Inventory management and supplier communication automated

Your agent handles

Order trackingReturns processingProduct recommendationsCustomer supportLoyalty programsReview managementInventory alertsSupplier reorderingShipping updatesGift card inquiries

Runs on Mac and Windows. Full Google Workspace control included.

Learn more about our AI agents

Ready to automate your
retail & e-commerce business?

contact.stronk@gmail.com · Melbourne, Australia